AI & Medical Information Disclaimer

AI & Medical Information Disclaimer

Last updated: 4 December 2025

1. About this disclaimer

This disclaimer explains how My Health Assistant Ltd (“we”, “us”, “our”) uses Artificial Intelligence (“AI”) on the My Health Assistant website and sets out important limitations on the information we provide.

By using our website, you agree to this disclaimer, our Terms of Use, and our Privacy Notice. If you do not agree, you must not use the website.

My Health Assistant Ltd is a company registered in England and Wales (Company Number: 13149530), with its registered office at Strawberry Fields Digital Hub, Euxton Lane, Chorley, PR7 1PS.

2. Use of AI-generated content

  1. We use Artificial Intelligence (“AI”) tools (including, but not limited to, ChatGPT and similar large language models) to help draft, generate, or update certain informational articles, pages, and other written content on our website relating to:
    • health services;
    • health conditions; and
    • general wellbeing and health-related topics.
  2. AI-generated or AI-assisted content is not written by a doctor or other healthcare professional and may contain errors, omissions, outdated information, or wording that may not be appropriate for your specific circumstances.
  3. While we take reasonable steps to review and monitor our content, we cannot guarantee that any AI-generated or AI-assisted content is:
    • accurate, complete, or up to date;
    • appropriate for your individual circumstances; or
    • compliant with all current clinical guidance or professional standards.

3. Information only – not medical advice

  1. All information on the My Health Assistant website — including any AI-generated or AI-assisted content — is provided for general information purposes only.
  2. It is not:
    • medical advice;
    • a clinical opinion;
    • a diagnosis;
    • a recommendation regarding treatment, medication, or procedures; or
    • a substitute for consulting a qualified healthcare professional.
  3. You must always seek the advice of a doctor, nurse, pharmacist, or other appropriately qualified healthcare professional with any questions you have regarding:
    • a medical condition;
    • a diagnosis;
    • test results;
    • treatment options; or
    • any decision about your health or care.
  4. Never disregard professional medical advice or delay seeking it because of something you have read on our website, including content produced or assisted by AI.

4. No diagnosis or treatment by My Health Assistant

  1. My Health Assistant Ltd does not:
    • provide medical consultations;
    • diagnose illnesses or medical conditions;
    • prescribe or recommend specific treatments, procedures, medications, or products; or
    • provide emergency or urgent care services.
  2. Our purpose is to:
    • help individuals find and connect with appropriate healthcare professionals and health services; and
    • provide background information to help individuals better understand health conditions, potential risks, and possible care options.
  3. Any decisions you make about contacting, choosing, or using a particular healthcare professional or service are your own responsibility and should be based on your own judgement and, where appropriate, advice from a qualified healthcare professional.

5. No doctor–patient relationship

  1. Use of our website — including reading AI-generated or AI-assisted information, using any tools or search functions, or contacting healthcare professionals via links we provide — does not create a doctor–patient relationship or any other clinical relationship between you and My Health Assistant Ltd.
  2. Any relationship you form with a healthcare professional you find through our website is solely between you and that healthcare professional (or their organisation) and is subject to their own terms, policies, and professional obligations.

6. Limitations of liability

  1. To the fullest extent permitted by applicable law, My Health Assistant Ltd and its directors, employees, contractors, and agents disclaim all liability for any loss, damage, injury, or claim of any kind (whether direct, indirect, consequential, special, or otherwise) arising out of or in connection with:
    • your reliance on any information on the website, including AI-generated or AI-assisted content;
    • your use of, or inability to use, the website;
    • your use of any healthcare professional or service that you find or access via the website; or
    • any acts or omissions of such healthcare professionals or services.
  2. Nothing in this disclaimer excludes or limits any liability that cannot be excluded or limited under applicable UK law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

7. Not for emergencies

  1. The My Health Assistant website and any AI-generated or AI-assisted content must not be used in medical emergencies or urgent situations.
  2. If you believe you or someone else is experiencing a medical emergency or an urgent health problem, you must immediately:
    • call 999 (in the UK) or your local emergency number;
    • contact NHS 111 (in the UK) or another appropriate urgent care service; or
    • attend the nearest accident and emergency (A&E) department.

8. Regulatory and jurisdictional information

  1. Our website is intended for users in the United Kingdom. Information and services referred to on the website may not be appropriate or available in other jurisdictions.
  2. We do not warrant that content (including AI-generated content) complies with healthcare laws, regulations, or professional guidance outside the United Kingdom.

9. Changes to this disclaimer and to AI use

  1. We may update this disclaimer and our use of AI tools from time to time to reflect:
    • changes in technology;
    • developments in law, regulation, or professional guidance; or
    • improvements to our services.
  2. Any changes will take effect when the updated disclaimer is posted on this page. Your continued use of the website after changes are posted constitutes your acceptance of the updated disclaimer.

10. Contact us

If you have any questions or concerns about this AI & Medical Information Disclaimer, please contact us:

  • Email: support@myha.co.uk
  • Address: Strawberry Fields Digital Hub, Euxton Lane, Chorley, PR7 1PS